ORDERS AND SHIPPING
Mahka ships worldwide and you will be able to track your order at any time. The cost of shipping your order will be calculated at the checkout. Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 7 days after the date of the Despatch Confirmation, unless there are exceptional circumstances. Your order will be delivered to the delivery address you specify when placing your order. Products comprised within the same order cannot be delivered to different addresses. Deliveries are made by our trusted courier and take place from Monday to Saturday (or other normal working weekdays in regions that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8 am and 5 pm. It is not possible to specify a precise time at which a delivery will take place. Please also note that you must comply with all applicable laws and regulations of the region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.
PRICE & PAYMENTS
The price of Products is as quoted on the Site from time to time. The currency is Euro (EUR, €). Prices include VAT (when applicable) but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket and have selected your chosen different delivery method. Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation. Payment for all orders must be made by PayPal, credit, or debit card on the checkout page. We accept payment by most major credit and debit cards. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and Products will not be dispatched until this pre-authorization check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
RETURNS AND REFUNDS
Returned Products must conform to our returns policy below. You have a legal obligation to take reasonable care of the Products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). Products should be returned unworn, unwashed, undamaged and unused with their original tags; Lingerie and swimwear must only be tried on over your own lingerie garments. If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).
RETURNS PROCESS AND REFUNDS
We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. If you cancel an order (or part of an order) during the cooling-off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy. If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.
We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise. You will be refunded by your original payment method. Please note that we will not be able to refund shipping costs. Payments by PayPal are automatically refunded to your PayPal account. Please be aware that payments can take up to 14 working days to process depending on your bank.
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3A Shing Lee Commercial Building, 8 Wing Kut Street, Central, Hong Kong